All business enterprise, whether a single man operation, large corporation, or business within a business can follow easy steps to improve quality management techniques. It is recommended to have a vision or goal of what to improve and up to what extent. Then there are reducing process costs, manufacturing cost, and getting more new customers and increase the volume of business with current customers.
Quality management improvement means to move forward from the current state of affairs. That could mean to increase earnings, reduce losses, get more new customers, get more business from present customers, expand the product range with better quality, expand the markets, become more noticeable in the business community, go public or a number of other items deemed attractive. To improve, you must have a dream or goal of what you want to attain, where you desire to go, and what you want the business to become.
If you, as a business head, have a dream or goal of an area or process to improve, you can set that process in motion by following steps –
Even though you can find a gut feeling that your quality management is improving, the only genuine way to confirm it is be some suitable means of quality measurement. This is done both before and after some quality improvement effort. Quality measurement criteria must be genuine and firm, based on money invested or ROI. Quality measurements of such things as customer satisfaction are soft measurement and may or may not lead to improved profits. That is not to be supposed to measure such things, but there must be an exact, measurable correlation between it and financial gain.
By organizing or re-organizing your business operations and processes, you can make your business a more efficient machine to generate profits. This includes defining your goals, vision, planning, and using the ISO 9000, 14000, 18000 and other quality improvement standards. Some organizations believe in making a new organization chart, a way to re-organize their business processes in a more effective manner. All that actually seems to happen is that the same employees are doing the same job, but now they have different titles. New organization charts are a standard jock in the industry world.
There are some other quality management techniques to improve your business processes, but these are the initial steps to adopt total quality management. I hope in this article you get some useful information about setting a quality management plan in your organization.
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