Implementing an integrated job costing and accounting software brings with it a big change of culture for many agencies. The ability to record and see time and costs on jobs when they happen is a great step forward for users and experience from many implementations shows, that staff at all levels quickly buy in to the electronic timesheet system and are happy to record purchase orders against jobs, when they raise them.
That is true for most costs that can be incurred on jobs. Nonetheless one range of costs that was traditionally always handled slightly different is costs of bikes and courier deliveries. Many agencies keep a “bike book” at the reception, where they write down details of the from and to, the quoted cost and ideally the project numbers the service is booked for. In busier agencies bikes traditionally don’t even require POs or telephone ordering, but come by every day and collect or deliver whatever is there for them to collect or deliver and again those details are recorded in the bike book.
So what to do with the bike book after having introduced an electronic system to record all the other cost orders? Some companies with a new job costing system retain the bike book at the reception and get the finance
An easy solution that many companies therefore come up with is to allocate one of the software licences for purchase ordering to reception and get the receptionist to keep an open PO on their job costing system to replace the bike book. Whenever a bike or courier is used, it is entered as a new line onto that purchase order with the details of the from and to, the job number it relates to and the expected cost. This cost appears on the job straight away and can be compared to the budget and recharged to the client notwithstanding that the bike company’s purchase invoice has not yet been received.
Apart from the big impact this has on the project management and profitability for the agency, there is another side effect often neglected on a staff morale level. The receptionist position is sometimes not conceived equal to other positions within the team. Traditionally the task of that position is often to “only” meet and greet, transfer calls and do other messenger duties. Due to this conception, it uses to be a “beginners” job or one done by temporary staff and with a high personnel turnover. Yet, the person on reception is the first impression of the agency. A friendly – welcoming or a stiff – reserved receptionist can help to win or lose a project even before visiting clients have seen the pitch. In realising that, companies who have given reception the “electronic bikebook” and thus access to the companies job costing system and assigning them an active role in recording valuable information on projects straight into this system have in addition to the benefit on the project management level experienced a beneficial change in the receptionist’s team role performance as an integral and important part of the company.