With technology exerting increasing influence on the way humans work, relate and live, one of the biggest challenges ‘is and would be’ to restore human element in humans. People will interact at thought level but would be deprived of the emotional connect that underlies all meaningful human pursuits.
The breakneck speed of nearly ‘everything’ would pressurize all sorts of human interactions to become more superficial and ‘as a matter of fact’. And this would start symptomatic resolution of way-deeper human issues. For instance, people would begin to take statements, opinions and questions at face value, without paying attention to emotional undertones that characterize almost every human communication.
And this would make Social Intelligence an indispensable skill to have in future society. We define Social intelligence as ‘Observing nonverbal behavior and understanding emotions for greater interpersonal effectiveness and self-management’. In future, it would remain the all-important link between humans amid all the machine-intervention.
But am I pushing the case for ‘Social Intelligence’ way too hard? Well! Honestly, it is a case that deserves to be taken up even harder, and sooner. Look around and you would find that the very essence of our ‘being human’ is under tremendous pressure. The declining dialogues, shortening conversations, lessening eye-contact, shallower listening and decreasing patience & tolerance – all is hinting towards a worsening ‘connect’. And this is only going to get graver…
Resulting aggravation would have a great impact on the depth of relationships and associations in both personal as well as professional domains. Though the pace of life would give an illusion of ‘all is well’, it won’t be the case beneath. The phenomena like rising divorces, attrition and churning would remind us of the ‘disconnect’ at a much deeper level.
And then social intelligence would be the savior! You may ask why? Let’s understand it in some details. Although the force of civilization took human communication to the verbal mode of cerebral level, the fact is that pace of evolution is much slower and thus the human brain is still dominated by the impulses and urges of a much-deeper limbic emotional-brain.
In layman terms, this means that still words cannot express emotions. They can at best express thoughts on those emotions. In reality, the emotions can be expressed and understood only through nonverbal behavior. Yes! Only expressions, gestures and postures can facilitate the interchange of emotional information. Thus, the ability to observe and interpret these nonverbal cues is what establishes an emotional-connect between two persons, be it in personal relationships or professional associations.