VoIP is an acronym which stands for the term Voice over Internet Protocol. In other words, it represents the
VoIP packages can vary but the functionality on offer can typically include the ability to make and receive phone calls free of a fixed location or device, as long as an internet connection is available. The user may be able to use differing interfaces to handle calls, depending on the device in question – for example, a web interface and a headset on a desktop computer vs. a mobile phone vs. a digital handset – but the end result will be unaffected as far as the person on the other end of the line is concerned. The consequences for employees is that they are able to work outside of the office (at home for example) to make better use of their time and still be as accessible on the end of the phone as they would normally be on site; often on the same number. Commutes can be negated when needs be and flexible working arrangements can be embraced far more easily.
As with VoIP, the benefits of video conferencing, in terms of achieving a better work life balance are all about providing effective but flexible communication possibilities free of location dependencies. The term, sometimes referred to as video chat or video calling, describes scenarios and
Bringing all of these together to offer joined up communications channels, is unified communications (UC). This is a very dynamic area of tech but the ultimate goal is that individuals are able to communicate seamlessly, switching between different methods/channels such as voice calls, video calls, email and instant messaging (IM) or SMS, across varying devices and platforms, without the conversation dropping at any stage. UC can use the concept of an integrated inbox where more traditional emails sit alongside IMs and even voicemail messages, managed with unified contact lists. The concept is being adopted at enterprise level with solutions such as Microsoft Lync but it also creeping into our day-to-day lives with developments such as Google Hangouts. The latter brings together our personal conversations across mobile and desktop devices using instant messaging, email and video calling and provides another example of how high
UC is attractive to enterprise because offers businesses efficiencies in terms of the speed and effectiveness of communications alongside reduced travel costs. However, UC adoption in the workplace can also improve both the motivation – due to the effectiveness of the work employees carry out using the